【令和2年度】総合旅行業務取扱管理者試験の過去問を解説・英語編

ツナグ旅では令和2年度の総合旅行業務取扱管理者試験の語学（英語）問題の解説を2記事にわたって解説しています。

1. 語学問題（英語）前半4問
2. 語学問題（英語）後半4問

この記事では（2）を解説しています。

ブログ運営者のツバサです。総合旅行業務取扱管理者、国内旅行業務取扱管理者共に全科目受験で同年に1発合格。国内旅行業務取扱管理者の試験は90％の正答率、総合旅行業務取扱管理者の試験では85％の正答率でした。格段にレベルが上がったと言われている2020年度の総合旅行業務取扱管理者の海外実務では200点満点中、自己採点で175点を獲得。また、大学は外国語大学を卒業、オーストラリアへの推薦留学経験もあり。

第6問　次の英文は、英国のエイボン川の貸切りリバークルーズの案内（抜粋）である。これを読み、以下の問21.〜問24.の各設問について、該当するものをそれぞれの選択肢から一つ選び、解答用紙にマークしなさい。 （配点5点×4）

Private Charter
Hire one of our fleet of passenger launches with crew for your own private use. Choose a departure time and book a trip for up to two hours. Our cruises are always popular for those wishing to celebrate in style or enjoy some time together in beautiful relaxed setting. If you have booked a private charter either location can be used for boarding, depending on what is most convenient to you. Private Cruises are ① to depart at the time booked. Please arrive in advance of the departure time as any delay may shorten your cruise.

Booking and Payment Terms : Provisional bookings for Private Charters can be accepted by telephone and email, however a ￡100.00 deposit is required in advance to confirm the booking and reserve your preferred date and time. Non-payment of deposit within seven days of the booking may result in its cancellation. Payment can be made by cash, cheque or card, or by bank transfer. The balance of your booking must be paid on the day, unless you are a corporate client paying on invoice. If you want to cancel or change the date of your booking you should advise us by telephone. Changes in the date or cancellations more than seven days before the date of　hire can be made free of charge. Changes in the date of your booking made seven days or less before the date of hire may be charged 50％ of the deposit. Cancellations made on the date of hire will be charged 100％ of the deposit.

Liability for operation : We make every effort to ensure that departures and arrivals are on time but cannot be liable for any special expenses incurred by the hirer or caused by delays beyond our control. There may be occasions when the vessels are restricted in their operation due to the speed and or flow of the river. On occasions when a cruise has to be shortened or cancelled, either an appropriate proportion of the fee will be charged or refunded in total.

Food and Drink : You are welcome to bring your own food and drink onboard any Private Charter, though responsibility for setting up, clearing away, waste and disposal remains solely with the hirer.

Wheelchairs : Unfortunately, the design of our heritage fleet of vessels prevents them from accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.

問21. 次の記述のうち、英文の内容に合致していないものはどれか。
a：リバークルーズの貸し切りは、最長2時間までである。
b：乗船場所は、お客様が一番都合のよい場所を使うことができる。
c：お客様が予約した出航時間を過ぎて乗船場所に到着した場合、クルーズ時間が短縮されるこ とがある。
d：クルーズの仮予約は、電話でのみ受け付けられる。

問22. 英文の内容から、本文中の①に入る最も適切な単語は次のうちどれか。
a：due
b：estimated
c：postponed
d：regarded

問23. 次の記述のうち、英文の内容に合致していないものはどれか。
a：100ポンドの予約金を支払うことにより、希望の乗船日と出航時間の予約が確定する。
b：仮予約をした日から7日以内に予約金が支払われない場合、船会社は予約を取り消すことができる。
c：クルーズ代金の残額は、請求書で支払いを行っている法人顧客でない限り、乗船日当日に支払わなければならない。
d：乗船日の変更は電話で行わなければならないが、乗船日の10日前に変更する場合、手数料として50ポンドを支払わなければならない。

問24. 次の記述から、英文の内容に合致していないものだけをすべて選んでいるものはどれか。
ア：川の流れの影響でクルーズ船の運航時間が短縮された場合でも、船会社はクルーズ代金の減額をしない。
イ：クルーズ船への飲食物の持ち込みは自由であるが、お客様は別途持ち込み料金を支払わなければならない。
ウ：車椅子や歩行補助用具などを船内に持ち込むことはできないが、それらを必要とするお客様が安全に乗船できるようあらゆる介助が提供される。

a：（ア）（イ）
b：（ア）（ウ）
c：（イ）（ウ）
d：（ア）（イ）（ウ）

Private Charter
Hire one of our fleet of passenger launches with crew for your own private use. Choose a departure time and book a trip for up to two hours. Our cruises are always popular for those wishing to celebrate in style or enjoy some time together in beautiful relaxed setting. If you have booked a private charter either location can be used for boarding, depending on what is most convenient to you. Private Cruises are ① to depart at the time booked. Please arrive in advance of the departure time as any delay may shorten your cruise.

Booking and Payment Terms : Provisional bookings for Private Charters can be accepted by telephone and email, however a ￡100.00 deposit is required in advance to confirm the booking and reserve your preferred date and time. Non-payment of deposit within seven days of the booking may result in its cancellation. Payment can be made by cash, cheque or card, or by bank transfer. The balance of your booking must be paid on the day, unless you are a corporate client paying on invoice. If you want to cancel or change the date of your booking you should advise us by telephone. Changes in the date or cancellations more than seven days before the date of　hire can be made free of charge. Changes in the date of your booking made seven days or less before the date of hire may be charged 50％ of the deposit. Cancellations made on the date of hire will be charged 100％ of the deposit.

Liability for operation : We make every effort to ensure that departures and arrivals are on time but cannot be liable for any special expenses incurred by the hirer or caused by delays beyond our control. There may be occasions when the vessels are restricted in their operation due to the speed and or flow of the river. On occasions when a cruise has to be shortened or cancelled, either an appropriate proportion of the fee will be charged or refunded in total.

Food and Drink : You are welcome to bring your own food and drink onboard any Private Charter, though responsibility for setting up, clearing away, waste and disposal remains solely with the hirer.

Wheelchairs : Unfortunately, the design of our heritage fleet of vessels prevents them from accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.

Private Charter
Hire one of our fleet of passenger launches with crew for your own private use. Choose a departure time and book a trip for up to two hours. Our cruises are always popular for those wishing to celebrate in style or enjoy some time together in beautiful relaxed setting. If you have booked a private charter either location can be used for boarding, depending on what is most convenient to you. Private Cruises are ① to depart at the time booked. Please arrive in advance of the departure time as any delay may shorten your cruise.

Booking and Payment Terms : Provisional bookings for Private Charters can be accepted by telephone and email, however a ￡100.00 deposit is required in advance to confirm the booking and reserve your preferred date and time. Non-payment of deposit within seven days of the booking may result in its cancellation. Payment can be made by cash, cheque or card, or by bank transfer. The balance of your booking must be paid on the day, unless you are a corporate client paying on invoice. If you want to cancel or change the date of your booking you should advise us by telephone. Changes in the date or cancellations more than seven days before the date of　hire can be made free of charge. Changes in the date of your booking made seven days or less before the date of hire may be charged 50％ of the deposit. Cancellations made on the date of hire will be charged 100％ of the deposit.

Liability for operation : We make every effort to ensure that departures and arrivals are on time but cannot be liable for any special expenses incurred by the hirer or caused by delays beyond our control. There may be occasions when the vessels are restricted in their operation due to the speed and or flow of the river. On occasions when a cruise has to be shortened or cancelled, either an appropriate proportion of the fee will be charged or refunded in total.

Food and Drink : You are welcome to bring your own food and drink onboard any Private Charter, though responsibility for setting up, clearing away, waste and disposal remains solely with the hirer.

Wheelchairs : Unfortunately, the design of our heritage fleet of vessels prevents them from accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.

Private Charter
Hire one of our fleet of passenger launches with crew for your own private use. Choose a departure time and book a trip for up to two hours. Our cruises are always popular for those wishing to celebrate in style or enjoy some time together in beautiful relaxed setting. If you have booked a private charter either location can be used for boarding, depending on what is most convenient to you. Private Cruises are ① to depart at the time booked. Please arrive in advance of the departure time as any delay may shorten your cruise.

Booking and Payment Terms : Provisional bookings for Private Charters can be accepted by telephone and email, however a ￡100.00 deposit is required in advance to confirm the booking and reserve your preferred date and time. Non-payment of deposit within seven days of the booking may result in its cancellation. Payment can be made by cash, cheque or card, or by bank transfer. The balance of your booking must be paid on the day, unless you are a corporate client paying on invoice. If you want to cancel or change the date of your booking you should advise us by telephone. Changes in the date or cancellations more than seven days before the date of　hire can be made free of charge. Changes in the date of your booking made seven days or less before the date of hire may be charged 50％ of the deposit. Cancellations made on the date of hire will be charged 100％ of the deposit.

Liability for operation : We make every effort to ensure that departures and arrivals are on time but cannot be liable for any special expenses incurred by the hirer or caused by delays beyond our control. There may be occasions when the vessels are restricted in their operation due to the speed and or flow of the river. On occasions when a cruise has to be shortened or cancelled, either an appropriate proportion of the fee will be charged or refunded in total.

Food and Drink : You are welcome to bring your own food and drink onboard any Private Charter, though responsibility for setting up, clearing away, waste and disposal remains solely with the hirer.

Wheelchairs : Unfortunately, the design of our heritage fleet of vessels prevents them from accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.